The Clean Bean

This policy sets out what we do with your data, including information gathered through this website and in-store orders.

Who We Are

We operate from 274 Gloucester Road, Bristol, BS7 8PB.

What Information We Collect

your name, address, email address, and contact number
web-based registration or enquiry information you choose to send us
payment confirmation information supplied by your payment method provider
specific service requests you make, such as detergent or handling preferences
limited browser storage information where the site needs to remember essential session state or an optional device-only preference you asked us to remember

How We Use Personal Information

providing goods and services
account setup and administration
responding to enquiries and support requests
internal business operations and record keeping
fraud prevention and legal compliance
limited marketing or service communications where appropriate

Legal Basis For Processing

We process your information on the basis of consent, contract performance, and legal obligations where record keeping or fraud prevention requires it.

We only share data where it is necessary to process an order, payment, query, or related business function. That can include software providers, payment providers, and operational tools that support the running of the business.

Where Data Is Stored

Some service providers may store data outside the UK. Where that happens, we expect appropriate security and access controls to be in place.

How We Secure Personal Data

We aim to keep personal data secure, limit access to people who need it, and use technical and organisational controls appropriate to the systems we rely on.

Cookies And Device Storage

This website may use essential cookies or similar device storage for core site and account behaviour. We may also offer optional remembered booking details on the device you are using, but that device memory is only meant to be used when you ask us to remember those details for faster repeat booking.

We do not currently describe this website as relying on broad advertising or analytics tracking in this policy. If that changes, this policy and the site notice should be updated to explain it clearly.

we use essential browser storage for things like account sign-in and basic site operation
where we offer an optional device-only convenience feature, such as remembering booking details on your device, that feature should stay off unless you choose it
we do not describe optional convenience storage as essential
if the site later introduces analytics or marketing technologies, we will need to handle those separately from essential storage

How Long We Keep It

We retain information for as long as needed to provide services, respond to enquiries, and comply with legal and accounting requirements.

Your Rights

You may contact us to:

ask what information we hold about you
correct inaccurate information
request deletion where appropriate
raise a concern about how your data is being handled

Deletion is not always the same as wiping every related record immediately. Where we must keep information for legal, accounting, fraud-prevention, payment, audit, security, or claims-related reasons, we may retain only the minimum records needed for those purposes and delete or anonymise the rest.

Contact

If you have a privacy question, contact us at [email protected] or write to us at 274 Gloucester Road, Bristol, BS7 8PB.